Responsible Gaming

Gambling always carries the risk of financial loss. Plan your play and budget before you start. You can enjoy betting responsibly when you stay in control. On Pinco, practical tools help you manage risk and protect your finances and emotional health.

• Decide a weekly budget you can afford to lose and stick to it.
• Set deposit, loss, wager, and session limits in your account.
• Turn on reality checks and time reminders to manage playing time.
• Keep credit cards and loans out of gambling.
• Do not chase losses or try to win back money.
• Balance gambling with other hobbies, family, and rest.
• Only play if you are of legal age in your province or territory.
• Review your transaction history to learn and adjust your limits.

Gambling addiction is a serious condition that needs attention. Warning signs can build over time and affect your money, health, and relationships.

• Chasing losses or increasing bets to recover money
• Spending more time or money than planned
• Hiding gambling from family or friends
• Borrowing, using credit, or selling items to fund play
• Anxiety, irritability, or mood swings linked to betting
• Thinking about gambling most of the day
• Gambling to escape stress, sadness, or boredom
• Skipping work, school, or social plans to gamble
• Repeated, unsuccessful attempts to cut back or stop
• Risking relationships, bills, or employment due to gambling

Effective steps and support can reduce harm and help you regain control of betting. Pinco provides tools and guidance that make safer play easier.

• Set or lower deposit, loss, and session limits to conservative levels.
• Enable reality checks to track time and spending.
• Schedule play-free days and use time-outs from 24 hours to 30 days.
• Choose self-exclusion for six months or longer if needed.
• Remove stored payment methods and opt out of marketing messages.
• Use blocking tools such as BetBlocker or Gamban on your devices.
• Share a plan with a trusted person and ask for accountability.
• Replace gambling time with useful routines and exercise.
• Seek professional counselling or peer support in your area.
• Ask the Responsible Gaming Team to review your account and add protections.

Support is available across Canada. You can access counselling, online chat, and helplines at any time.

• Responsible Gambling Council Canada education and support;
• ConnexOntario;
• Gambling Support BC;
• Alberta Health Services Addiction Helpline;
• Saskatchewan Problem Gambling;
• Quebec Gambling Help;
• Gamblers Anonymous Canada meetings.

If you are worried about addiction or your play, you can contact Pinco support in Canada for confidential assistance. Our team can add limits, set time-outs, or help you self-exclude.

• Live chat 24-7 in the Help Centre after sign-in
• Email using the Support form in your account
• In-account messaging under My Account > Support
• Request a call-back appointment in the Help Centre
• Submit a self-exclusion or limits request in Account Settings