Pinco Privacy Policy
This Privacy Policy explains how personal information is collected, processed, protected, disclosed, and destroyed for our online services. Use of data is based on user consent, contract performance, and legal obligations under Canadian law. The document applies to users in Canada and outlines how information flows across our websites and apps. Pinco platform applies controls designed to reduce risk and keep data secure.
Privacy and Data Protection
- Personal information we collect
- Identification and contact details: name, date of birth, address, email, phone number.
- Account and verification records: username, security credentials, government ID, proof of address, verification outcomes.
- Payment and transaction details: method, amounts, timestamps, limited card or bank identifiers handled through secure processors.
- Device and usage data: IP address, browser, operating system, app identifiers, log files, language, time zone, session activity.
- Location signals: geolocation or IP-based checks to meet provincial requirements.
- Gameplay and responsible gambling settings: limits, time-outs, self-exclusion, interaction history.
- Communications: chat, emails, forms, recordings where permitted by law.
- Marketing preferences and consents.
- Why we collect this information
- Create and manage the account, provide services, and verify eligibility.
- Confirm identity and age under the Proceeds of Crime and Terrorist Financing laws and provincial gaming rules.
- Process Pinco deposits and withdrawals through secure payment providers.
- Prevent fraud, manage risk, and maintain platform security.
- Provide support, troubleshoot, and improve the online experience.
- Personalize content and features, and conduct analytics.
- Meet reporting obligations to regulators, including the Alcohol and Gaming Commission of Ontario and iGaming Ontario for Ontario users.
- How information is protected
- Encryption in transit, encryption at rest, and strict key management.
- Multi-factor authentication, role-based access, logging, and monitoring.
- Network segregation, regular vulnerability scanning, and penetration testing.
- Staff training, background screening where appropriate, and least-privilege access.
- Vendor due diligence, contractual safeguards, and payment processing aligned to PCI DSS.
- Incident response and breach notification to affected users and the Office of the Privacy Commissioner of Canada when required.
- User rights in Canada
- Access: request a copy of personal information and details about its use and collection.
- Correction: ask to update incomplete or inaccurate information.
- Deletion: request erasure where permitted by law, subject to mandatory retention for anti-money laundering and gaming compliance.
- Consent: withdraw marketing consent at any time without affecting core services.
- Complaints: contact the Office of the Privacy Commissioner of Canada or applicable provincial privacy authority.
Pinco complies with PIPEDA, CASL, the Proceeds of Crime legislation, and applicable provincial gaming requirements.
Use of Collected Information
- Provide services and manage user accounts, including authentication and preferences.
- Process payments, withdrawals, and transaction-related communications.
- Verify identity, conduct security and sanctions checks, and meet anti-money laundering obligations.
- Deliver customer support and resolve incidents or disputes.
- Perform analytics, testing, and quality checks to improve the online platform.
- Personalize content, game settings, and user experience within stated preferences.
- Send marketing and service messages where express consent exists, consistent with CASL.
- Comply with audits, lawful requests, and regulatory reporting.
Processing is lawful, fair, and transparent, relying on consent, contract performance, and legal obligations.
Access to Information
- How to exercise privacy rights
- Use Account settings to review or update profile details and preferences, or email [email protected] to submit an access, correction, or deletion request.
- Identity verification is required. A response is provided within 30 days where feasible under PIPEDA. Complex requests may take longer and you will be informed.
- Correction requests update or annotate records. Deletion requests are honoured where permitted, noting required retention for anti-money laundering, tax, and gaming regulatory purposes, typically at least 5 years after account closure.
- Security checks and payment processing
- By using Pinco services, the user consents to identity verification, sanctions and politically exposed person screening, geolocation checks for lawful play, and fraud prevention.
- Payment information may be processed by authorized payment providers under their own privacy practices and applicable law.
Protection of Children’s Privacy
- The services are intended for adults 18+ or the legal gambling age in the user’s province or territory, whichever is higher;
- Age cannot be fully verified without documents. Verification may be requested at registration and during use;
- If a minor’s information is discovered, the account is closed and data is deleted where permitted by law. A parent or legal guardian may contact [email protected] to request deletion and account closure.
International Data Transfers
- Personal information may be stored or processed outside Canada in locations where partners, service providers, or data centres operate.
- Use of the site signifies consent to these international transfers consistent with this Policy.
- Contractual safeguards, security controls, and confidentiality obligations are applied to partners handling the information. Independent audits or certifications may be used to assess compliance.
Legal Disclaimer
- This disclaimer clarifies how rules apply and may limit or expand obligations described in this Policy to the extent allowed by law.
- It applies when the user accepts this Policy by creating an account, ticking acceptance, or continuing to use the services.
- If any term conflicts with applicable law, the law prevails. Nothing here restricts statutory rights.
- This Policy does not create rights for third parties beyond what the law requires.
Use of Cookies
- Definition
- Cookies are small files stored on a device to remember settings and identify the browser. Similar technologies include SDKs, pixels, and local storage.
- How we use cookies
- Essential: sign-in, security, and core site functions.
- Performance and analytics: statistics, behaviour analysis, and service improvement.
- Personalization: remember preferences and tailor content.
- Advertising: subject to consent and local requirements.
- Retention and choices
- Most non-essential cookies are retained for up to 1 year, then deleted or refreshed.
- Users can manage preferences via the cookie banner or browser settings. Blocking some cookies may affect functionality.
Acceptance of Privacy Policy
- Use of Pinco services means full acceptance of this Privacy Policy.
- The current version posted on this page prevails over prior versions. Material changes will be signposted through the site or by email when appropriate.
Third-Party Privacy Practices
- Personal information may be shared when required by law, to establish or defend legal claims, to investigate disputes, or to perform agreements.
- Typical recipients include payment processors, identity verification and fraud prevention providers, game studios, hosting and security vendors, analytics services, auditors, and regulators or law enforcement when legally required.
- A list of key service providers is maintained on the site. If a current list is not posted, users will be informed of the purpose and scope before new disclosures where required by law.
- Providing information through the services constitutes consent to share it as described in this Policy. Third parties may have their own privacy policies.
Links to Other Websites
- The site may link to other websites or apps that operate under their own privacy policies.
- Responsibility does not extend to how external parties use or secure information.
- Users should review the privacy notices of any external website visited and exercise caution before sharing personal information.
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