Pinco KYC & AML Policy

Pinco applies KYC and AML to verify identity, prevent fraud, and combat financial crime. These security measures align with Canadian regulatory requirements and protect users and the integrity of gaming services.

• Fair play and equal treatment for all users
• User safety through robust identity check and ID verification
• Transparency about verification, payments, and decisions
• Compliance with applicable regulatory requirements and reporting obligations
• Account protection through risk-based controls

Every new account holder must complete identity verification before deposits, withdrawals, or wagers are permitted. Document submission may also be required again if risk factors change or details must be updated.

• Government-issued photo identification for ID verification
• Proof of residential address from a reliable source
• Confirmation that the payment method is owned by the account holder

The platform implements AML controls designed to prevent money laundering and illegal activity. Pinco uses risk-based security measures and ongoing transaction monitoring to detect and respond to suspicious activity.

• Monitoring of transactions and account activity to identify suspicious activity
• Automated detection rules and alerts for unusual patterns and anomalies
• Enhanced due diligence for high-risk users, events, or jurisdictions
• Reviews of large, rapid, or unusual transfers and cash-like instruments
• Risk scoring and periodic reassessment of user profiles
• Sanctions and Politically Exposed Person screening at onboarding and on an ongoing basis
• Mandatory reporting to FINTRAC and other competent authorities where required, along with record keeping under the PCMLTFA

Restrictions are in place to support KYC and AML obligations and to protect the platform. Any attempt to bypass identity check or undermine security measures is prohibited.

• Operating multiple accounts or opening accounts for others
• Using forged, altered, or stolen documents in document submission
• Laundering attempts or concealing the source of funds
• Manipulating systems, games, or transaction flows to evade controls
• Sharing, renting, or selling account access or credentials
• Using third-party payment instruments or wallets not owned by the account holder
• Identity misrepresentation or impersonation

Breaches of this policy or the detection of suspicious activity trigger proportionate enforcement, consistent with Canadian law and supervisory expectations. Actions may be taken immediately to reduce risk and meet reporting obligations.

Measures may include temporary or permanent account suspension, freezing or confiscation of funds linked to suspicious activity, cancellation of bets or winnings, reporting to competent authorities where applicable.

Users must provide accurate and current personal data and complete ID verification within the timeframes communicated by the platform. Additional document submission may be required to meet regulatory requirements or resolve discrepancies. Only payment methods owned by the Pinco account holder may be used for deposits and withdrawals, and login details must remain confidential to support account protection. Prompt reports of suspicious activity help safeguard the community and enable timely filings to FINTRAC. Pinco may request periodic reconfirmation of information to keep records up to date.

Fair play and transparency guide operations to protect users and maintain a safe environment in Canada. These principles support responsible gaming and reinforce trust in sportsbook and casino services.

• Compliance with KYC and AML standards and applicable laws
• Confidentiality and protection of personal data, consistent with PIPEDA
• Ongoing monitoring and timely responses to suspicious activity
• Prevention of manipulation, collusion, and other unfair behaviour
• User support on safety, verification, and reporting obligations
• Shared responsibility between the platform and users to maintain security
• Equal conditions for all users